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Contact Us

Please contact us if you would like to discuss any questions you have about Roche Diabetes Care products, solutions or services.

To view contact details, which best describes you:

Person with diabetes

If you have any questions or require technical support for Accu-Chek blood glucose meters, finger prickers, insulin pumps or infusion sets, please visit: www.accu-chek.co.uk/contact-us

Care home professional

If you have any questions or require technical support for Accu-Chek blood glucose meters, finger prickers, insulin pumps or infusion sets, please contact us:

Blood glucose meters and finger prickers

Please email us at ​[email protected] or call us with any questions you may have regarding our range of Accu-Chek blood glucose meter systems or finger prickers.

UK: 0800 701 000*
Ireland: 1 800 709 600*
Opening hours: Monday to Friday 8am-6pm excluding bank holidays.

Insulin pumps and infusion sets

Please email us at ​burgesshill.insulinpum[email protected]​ or give us a call for help with any questions you may have regarding an Accu-Chek insulin pump or infusion set:

UK: 0800 731 22 91*
Ireland: 1 800 882 351*
Accu-Chek Pump Careline working hours: 8am - 6pm Monday to Friday.

Insulin pumps technical support and emergency calls 24/7, 365 days, UK and ROI:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

*To improve the quality of your service, calls received or made by Roche Diabetes Care Limited may be recorded. Some mobile operators may charge for calls to this number.

Healthcare professional

If you would like to discuss any questions you have about Roche Diabetes Care products, solutions or services, please contact us using one of the numbers listed below, email us, or simply fill out the form.

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Accu-Chek blood glucose meters or finger prickers

If you have any questions about Accu-Chek blood glucose meters or finger prickers please contact us by phone, emil or complete the form below.

UK: 0800 0407221
Ireland: 1800 931078
Email: [email protected]

Opening hours: Monday – Friday 8.30am – 5.30pm (excluding bank holidays)

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Accu-Chek insulin pumps or infusion sets

If you have any questions about Accu-Chek insulin pumps or infusion sets please contact us by phone, email or complete the form below.

UK: 0800 731 22 91
Ireland: 1 800 882 351
Email: [email protected]

Accu-Chek Pump Careline working hours 8am – 6pm Monday to Friday.

Technical support and emergency calls 24/7, 365 days, UK and Ireland:

  • During office hours, a team of Technical Specialists is on call to answer any technical queries regarding insulin pump and associated products.
  • During out of office hours, emergency technical calls are answered.

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RocheDiabetes Care Platform

RocheDiabetes Care Platform is at the heart of our open ecosystem. We bring together relevant patient data in a secure and compliant manner from blood glucose meters, continuous glucose monitoring systems, smart insulin pens, insulin pumps, health & fitness apps and other systems.

By integrating our own and partner solutions into an intelligent platform, we can personalise solutions for people with diabetes no matter where they are in the diabetes journey.

If you would like to request a demo, require support or would like to discuss any further questions simply complete the form below or email us.

Email: [email protected]

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Roche Diabetes Care solutions

If you have any questions about Roche Diabetes Care solutions please complete the form below or email us.

Email: [email protected]

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Roche Diabetes Care representative

For details of our local Roche Diabetes Care representative please contact us by phone, email or complete the form below.

UK: 0800 0407221
Ireland: 1800 931078
Email: [email protected]

Commissioner

Contact us for details of your local Roche Diabetes Care representative.

UK: 0800 0407221
Ireland: 1800 931078
Email: [email protected]

 

Get in touch

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